Refund & Cancellation Policy

Applies to payments made on CoachKhojo (coachkhojo.com and the CoachKhojo app).

1. Clients

CoachKhojo is free for clients. We do not charge clients any fee. Any fee for coaching is paid directly to the coach and is governed by the arrangement between the client and the coach. CoachKhojo is not a party to that payment and cannot refund it.

2. Coach listing plans

• Coach plans are one-time payments for a fixed period (see Pricing). They do not renew automatically.
• Cancellation: you can stop using your plan or hide your listing at any time from your coach account. Your listing stays active until the plan's end date.
• Full refund is given if:
  • you were charged but the plan was not activated within 48 hours,
  • you were charged twice for the same plan, or
  • you ask for a refund within 7 days of payment and your listing has received no client requests.
• After 7 days, or once you have received client requests, the fee is not refundable for the remaining period.
• If we remove a listing for breaking our Terms, the fee is not refunded.

3. How to request a refund

Email info@coachkhojo.com or open a ticket in Help & Support with your registered phone/email, payment date, amount and transaction ID (UTR).

We reply within 2 working days. Approved refunds are sent to the original payment method within 5–7 working days.

4. Contact

Questions? See our Contact page.